To stop the unattended access set up, click Cancel.
At this point, you will see a message, "Requesting Unattended Support Access." within the Viewer. When prompted, enter your GoToAssist account password on the Authenticate screen in the Viewer and click Next. Additionally, if unattended access has already been set up on the customer's computer, then the "Set Up Unattended Support" option will be grayed out. Note: If access to the Unattended Support feature has been disabled by your administrator, then the Unattended Support menu in the Viewer toolbar will be disabled (i.e., grayed out). This method is ideal for anyone responsible for managing and updating an IT infrastructure or other network of machines. You can also deploy versions of the application to specific computers, users or groups within a network domain through an Active Directory. Set up domain computers via GPO (up to 5,000 computers) - This method allows system or domain administrators to install unattended access (using the Windows MSI installer) on up to 5,000 domain machines simultaneously by automating the installation of the unattended installer through built-in Windows software distribution methods (such as Group Policy Management). It is recommended that the customer is physically present at the computer during the setup process. Next, you will be prompted to specify a nickname and company (i.e., device group) for the computer, as well as have the customer store their password (Windows only). Once installed, you will be prompted to log in with your GoToAssist account credentials to associate the computer with your account. Set up from the customer's computer via (single computer) - This method installs the GoToAssist Customer desktop application using the Fast Support portal. The installer will automatically associate the computer with the correct device group, but does not provide the option for specifying a nickname (as it uses the computer name) or storing a password. Set up from the customer's computer using the unattended installer (single or multiple computers) - This method allows you to quickly install unattended access on computers that are in your network. 
This method requires the customer to be physically present at the computer during the set up process. You will be able to specify a nickname and company (i.e., device group) for the computer, as well as have the customer store their password (Windows only). Set up during an attended support session (single computer) - This method utilizes the existing connection of the attended support session to install the GoToAssist Customer desktop application.
There are several ways that an agent can set up unattended access, as follows:
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